Review breakdown
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Bonuses & Offers
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Customer Support & Speed of Withdrawals
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Casino User Experience
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Casino Games Selection
Casumo Casino Review Summary
Casumo casino is a refreshing change from a lot of online casinos. They aren’t worried about trying to be a virtual recreation of a “real” casino, and they don’t overcook their gimmick. For people who just want a good lineup of games with a casino that has excellent levels of customer service, Casumo is a strong contender.
For those who enjoy a bit more fun and games around their gambling then you can join in with the “cosmic journey” theme, and as you play more and “level up” you can earn little bonuses and gifts. They also have daily and weekly competitions with cash and other prizes, and you can see how other players are doing on their cosmic adventure (if you choose to share your progress and successes).
We really like their responsiveness to our questions and to any issues that arise, and we’re proud and happy to be able to offer two exclusive bonuses to our readers who sign up via the GamblingInformation.com link to Casumo.
Register a free player account to get a 30 free spins on Starburst WAGER FREE and 100% of bonus money on deposits up to £/€300.
Welcome to a casino review for Casumo casino. I’m Ed Roberts, and I’m one of the GamblingInformation.com editorial team. I’m a semi-professional gambler and spend my time testing, reviewing and playing online casinos.
Casumo is certainly a casino that does things differently. They have decided to avoid the usual route of focusing on a slick “real casino” ambiance, or promoting a particular gimmick. Instead they have chosen to focus on fun. This is obviously working as they have won multiple awards over the last few years and they have obviously invested a lot of money and effort into producing a very smooth and attractive HTML5 driven website.
There is a back story that mentions something about coming from a parallel universe, but that’s not really my thing, so let’s concentrate on how Casumo performs as a potential place for you to play and win.
Casumo Casino Games & Slot Machines
This is another example of how Casumo does things differently. A lot of other casinos show off the huge numbers of online games you can play. Casumo has chosen to tread a different path and focus on high quality, fun and playability, rather than just big numbers.
Because of this they have spent plenty of money partnering with a wide range for the top software players in the industry, so you’ll find games here from the likes of NetEnt, Thunderkick, Microgaming, WMS, IGT and more. Casumo really do seem to have curated their collection carefully to great effect – I couldn’t find a single “filler” game here.
There are lots of traditional-style casino games on offer, including blackjack, roulette, jacks or better, punto banco, Baccarat and red dog – each of which is available in several versions. There is also a good variety of poker variants on offer, including caribbean stud, casino hold ‘em, texas hold ‘em, and oasis poker.
When it comes to slots there’s a definite preference for NetEnt products, and given their number 1 provider status that’s not going to be a surprise to anyone. There is a strong mix here of classic favourites, “big name” licensed games, and quite a few less well know but fun-to-play slots. Included in the current lineup at time of writing is South Park Reel Chaos, Aliens, Invisible Man, the Monopoly series, Evolution, Frankenstein, and many more.
For fans of the big win, there are more than 30 progressive slots including the Mega Moolah series, Hall of Gods, and Mega Fortune, and at the time of writing they have a combined win pot of almost £12,000,000.
For more casual players there’s a few scratchcard-type games, but there’s not a lot else for people who prefer something less involved than a video slot or a table game.
Everything works directly in the browser and we didn’t encounter any problems or glitches, even on the most graphics-intensive games.
Casumo Live Casino
Casumo has a small live casino area, powered mainly by Evolution Gaming streams. Although there are only 9 tables, the fact they are almost all by Evolution is a good thing, as this provider is regarded as the best in the industry when it comes to live casino experiences.
The traditional Evolution games available are live roulette, live blackjack, live texas hold ‘em, live baccarat, live caribbean stud poker, live casino hold ‘em, and live 3 card poker. You can also play Evolution’s really fun and high production value “gameshow” format game, based on Wheel of Fortune, called Dream Catcher. There is also live roulette and blackjack from NetEnt.
So although this is only a small live casino offering, the quality is exceptionally high. Whether you’re new to live casino tables or a seasoned pro, this is a great set of games to keep you entertained.
Casumo Mobile
Because it uses the latest HTML5 technology on its site, Casumo can be played on any device or operating system without having to download any software or apps. As long as you have a phone or computer running a modern browser then everything gets formatted automatically to suit.
When testing on PC, mac, iOS and Android devices we didn’t encounter any problems at all. This isn’t surprising as Casumo has a huge team of coders and programmers who have really made the mobile experience on this site seamless.
The only tiny issue we had was that on some devices, there seems to be an issue where it can be difficult to see how to close a game and go back to the selection screen. If this happens to you, we found changing the orientation of the phone (either from portrait to landscape, or vice versa) and back again sorted it out. It’s only a minor thing and only seemed to occur on some devices (mainly android). We’ve let them know about our experiences and expect it to be fixed, but it doesn’t really affect your play or enjoyment in the meantime.
Casumo Bonus & Free Spins
As I hinted at above, we’ve been in contact with Casumo to let them know about some small issues we had found. They’re incredibly receptive and they offered us a couple of GamblingInformation.com exclusive bonuses to say thanks, which we’re very pleased to be able to pass on to you. These are on top of the staged welcome deposit bonus that everyone is entitled to:
- You will receive 30 free spins upon registration. These free spins will be added on your account immediately and you can use them on the Starburst slot machine and they are completely WAGER FREE!
- The deposit bonus consists out of 100% of bonus money up to £/€300.
Casumo Support
Casumo regularly receives top scores in independent surveys for customer satisfaction, and most of this is down to their staff who are all enthusiastic, friendly and knowledgeable.
Customer support is available 24/7 at Casumo, and they offer live chat and email support options. Chat is very good, with a button at the bottom of every window. It has never taken us longer than 45 seconds to get an agent into the window to answer questions. Email is impressively quick – if you send a request to hey@casumo.com it should be back within a couple of hours at most.
They also have a great commitment to speed when it comes to paying out your winnings. They promise to process your withdrawal request in under 23 hours, but in our experience it was more likely to be less than 3 hours. Funds are then in your account either instantly, or 1 to 3 days later depending on payment method chosen.
For deposits and withdrawals you can use Visa, Mastercard, Skrill, Neteller, Paysafe or Mobile Billing. They don’t currently accept Maestro cards, but we understand this is in the pipeline.
There are no charges associated with making deposits and no deposit limits. There is a minimum withdrawal amount of £10, but there are no fees at all associated with withdrawing your winnings. This fee-free approach is excellent, and one we wished all casinos followed. Casumo scores top marks for its entire back office and accounts system and this has been recognised in the numerous industry awards they have won.
